Customer resources center McKenzie Crosby Insurance

Payment Info 

Most companies have a variety of payment methods. They include: payment by mail, automatic withdrawal, payment by phone and credit cards. You can always stop by the agency and make a payment. Don't forget, some companies even give a discount when you pay the premium in full.

Making A Payment

Over the last few years, insurance companies have become increasingly conservative in their underwriting. They are inspecting property and monitoring payment history closer than ever. This means that it has become increasingly important to pay your premium on time, and not allow your account to be canceled. Many insurance carriers will not reinstate or rewrite policies for consumers who allow their insurance to cancel. In those cases, a different, usually more expensive insurance carrier will be enlisted to write the policy.

At McKenzie & Crosby, we know that in the recent economic downturn it may be difficult to always make these potentially expensive payments, but would like to let you know paying your insurance premiums on time is an important part of building a favorable payment history.

Almost all of our companies also support payment over the internet. To access this service, click on the name of the company in its listing. Some companies may require registration in order to use their online services.

The following customer service lines are available to accept payment over the phone:

AAA	800-222-6424	(24 Hour Service)
Auto-Owners	517-323-1200 888-252-4626	(8:00 AM - 4:30 PM M-F) (All Other Hours, Including Holidays)
Foremost (formerly Bristol West Auto)	888-888-0080	(8:00 AM - 5:00 PM M-F)
Foremost (specialty products)	800-837-2060	(8:00 AM - 8:00 PM M-F)
Hagerty	800-922-4050	(8:30 AM - 8:00 PM M-F) (8:30 AM - 4:00 PM Sat.) (12:00 PM - 4:00 PM Sun.)
Pioneer State Mutual Insurance Company  Login to the above link, set up account and make a payment online.
Progressive	800-776-4737	(24 Hour Service)
Safeco	800-332-3226	(24 Hour Service)

The McKenzie & Crosby Insurance Agency is available to accept payment by calling 989-224-2479 during business hours (9:00 AM - 5:00 PM M-F).

Claims Info 

Life happens, and when it does,
we'll be there.

Tornadoes strike with just a moment's warning. The car in front of you swerves to avoid the deer and unfortunately, you are not as lucky. You might not know what to do in these situations, and we understand that the last thing you want to think about is "Am I covered?" At McKenzie & Crosby Insurance Agency we will help you file your claim quickly and make sure you get back up on your feet, and ready for whatever life throws at you next.

Emergency After Hour Claims Services

Our companies all provide claims services over the phone. We also have a representative, Bill Brown, available to help with the claims process. He can be reached anytime at (989) 224- 7851 to help take care of any claims.

Road Side Trouble Service

Some of our companies provide road side trouble service, just in case you find yourself stranded without a spare tire, or in need of a tow. The companies that do provide this service are AAA, Auto-Owners, Foremost, Hagerty and Progressive. The road side assistance number is listed in bold under the claims service number below.

The following emergency after hour claims service lines are available 24 hours a day, seven days a week, unless otherwise stated:

AAA	800-222-6424 800-222-4357*
Accident Fund	866-206-5851	(8:00 AM - 5:45 PM M-F)
Auto-Owners	517-323-1200 888-252-4626 888-252-4626*	(8:00 AM - 4:30 PM M-F) (All Other Hours, Including Holidays)
Foremost Auto	800-274-7865
Foremost Specialty	800-527-3907
Hagerty	800-922-4050 888-310-8020*	( 8:30 AM - 8:00 PM M-F) ( 8:30 AM - 4:00 PM Sat.) (12:00 PM - 4:00 PM Sun.)
Pioneer State Mutual Insurance Company  Roadside Assistance Auto Glass	800-837-7674 800-828-7067* 800-828-7067	After hours
Progressive	888-776-2778*
Safeco	800-332-3226

* Bold numbers are roadside assistance lines.

To submit an online claim, click the name of the providing company, and call (989) 224-2479 to contact the McKenzie & Crosby Agency.